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Member Events & Development

Member Events, Workshops & Training


TRUE Penticton Tourism Expo & Hiring Fair

After having to cancel the TRUE Penticton Tourism Expo due to Covid over the past 2 years, we are very excited to announce that TRUE is back again for 2022! The TRUE Penticton Tourism Expo will take place this year on Saturday, April 9, 2022.

We will also be including a job fair within the TRUE Tourism Expo this year, so you will have a chance to promote your summer job opportunities, accept resumes and even conduct interviews on-site.

When: Saturday, April 9, 2022 at 12-4pm
Where: Penticton Trade and Convention Centre

Whether you’re a business owner or work directly in the tourism industry, TRUE Penticton is a great place for you and your staff to brush up on local knowledge that will impress your guests and visitors.

Discover new adventures or reacquaint yourself with amazing activities, attractions, accommodations, restaurants, wineries, breweries, cideries, local events and so much more happening in and around Penticton. 

We look forward to hosting TRUE Penticton again in 2023!


2022 Workshops

Due to the COVID-19 pandemic all in-person workshops and practical courses have been postponed until further notice.

If you have an idea for a topic that you would like to see covered later in the year, send an email to Paige Schulz, Member & Visitor Services Coordinator


Go2HR Training Courses

Travel Penticton is excited to learn about some of the free or low-cost training courses offered by go2HR below:

BSAFE – BC Safety Assured for Everyone – Free
BSAFE™ is a new and FREE online health and safety training program for individuals and businesses in BC’s tourism and hospitality industry. Instill confidence amongst the general public to stay, dine, or shop at your local business. They are continually refreshing the course content to reflect Provincial Health Orders. Keep yourself and others safe.

Foundations of Workplace Safety Course – Free (limited time only)
Designed specifically for young or new workers, the online Foundations of Workplace Safety course will help you enter the workplace with knowledge and confidence. This course also provides a great refresher for anyone already working in the tourism and hospitality industry.

Occupational Health & Safety Program Fundamentals Course – Free* (see requirements below – $99 value)
In this interactive nine-module course, you’ll learn the fundamental principles of occupational health and safety (OHS) in British Columbia. You’ll also gain an understanding of the key elements of a safety management system through a series of interactive exercises and quizzes.

*The cost of the OHS Program Fundamentals course is normally $99.00 plus applicable taxes. However, you can take the course at no charge if you are employed by a BC tourism and hospitality organization in one of the following WorkSafeBC classification units (CUs):

  • 761034 – Pub, bar, nightclub or lounge
  • 761035 – Restaurant or other dining establishment
  • 761038 – Ski hill
  • 761056 – Overnight or short-term accommodation

New Culinary Trails & Accessibility Project 

Travel Penticton is thrilled to announce that we were successful in our recent application for federal funding to develop a new Culinary Trail(s) network to highlight and promote the incredible culinary scene that is developing in our region (Penticton, Naramata, Okanagan Falls). This 2-year project includes an accessibility component, as it is crucial to the continued success of tourism that we develop and deliver experiences that can be enjoyed by people of all ages and abilities.

As part of the program, Travel Penticton will be offering potential participants the opportunity to attend FREE Workshops and undergo FREE on-site consultations to evaluate the accessibility of their place of business.  Not only will you gain valuable insights to help enhance your business and open yourself up to new markets, you will also have the opportunity to network and build partnerships with others involved in culinary tourism.  

For more information contact Jo Charnock, Office & Special Projects Manager 


SuperHost Training

SuperHost is a suite of quality customer service training courses for front-line employees. It offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.

This training is perfect for your frontline staff, and options include Foundations of Service Quality and Service For All.

Travel Penticton is offering both Foundations of Service Quality & Service For All to our Members for FREE (Regular cost is $123.90 per person), to sign up their frontline employees for the online training. There is a limited number of SuperHost Training spots available to Travel Penticton Members, so contact us today to reserve your spots.

For more information contact Paige Schulz, Marketing & Member Services Manager


BC Wine Server – Free Online Course

Developed by Okanagan College, the BC Wine Institute and a host of friends and partners who feel as strongly about the industry as you do. This self-paced course takes about 1 1/2 hours to complete and is intended to help you better understand the places and people that make BC wine special and unique, so you can share your knowledge and enthusiasm for BC wine with guests to BC wine country.

Click here to take the free online course now!


Biosphere Sustainability Accreditation

Biosphere is a Responsible Tourism System (RTS) certified by the Responsible Tourism Institute (RTI), an international accreditation body that maintains a Memorandum of Understanding with the United Nations Educational, Scientific and Cultural Organization (UNESCO), is affiliated to the World Tourism Organization (WTO), and is a member of the Global Sustainable Tourism Council (GSTC).

The system is aligned with the United Nations 17 Sustainable Development Goals (SDG’s) and the Paris COP21 Accord to fight Climate Change. It is also aligned with the requisites and recommendations for certification of the World Charter on Sustainable Tourism +20.

The system offers a holistic approach to sustainability in which all distinctions associated with different aspects of sustainability (corporate social responsibility, service quality, environmental management, etc.) are integrated.

Click here for more information.

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Find Us

Penticton Visitor Centre
888 Westminster Avenue West
Penticton, BC V2A 8S2

Phone: 250-276-2170
Toll Free: 1-800-663-5052
Email: ask@visitpenticton.com