2019 WORKSHOPS COMPLETED
Thank you to our Members who engaged in our 2019 Workshop Series! Stay tuned for the 2020 line up.
Our previous workshop topics have included:
- GOOGLE ADS
- GOOGLE MY BUSINESS
- SEARCH ENGINE OPTIMIZATION (SEO)
- DIGITAL MARKETING 101
- REPUTATION MANAGEMENT: Google My Business & Facebook
- INSTAGRAM FOR BUSINESS
- TRIP ADVISOR
- CUSTOMER SERVICE & EXPERIENCE
If you have an idea for a topic that you would like to see covered, send an email to Karen Davy, Member Marketing Manager
NEW CULINARY TRAILS & ACCESSIBILITY PROJECT
Travel Penticton is thrilled to announce that we were successful in our recent application for federal funding to develop a new Culinary Trail(s) network to highlight and promote the incredible culinary scene that is developing in our region (Penticton, Naramata, Okanagan Falls). This 2-year project includes an accessibility component, as it is crucial to the continued success of tourism that we develop and deliver experiences that can be enjoyed by people of all ages and abilities.
As part of the program, Travel Penticton will be offering potential participants the opportunity to attend FREE Workshops and undergo FREE assessments to evaluate the accessibility of their place of business. Not only will you gain valuable insights to help enhance your business and open yourself up to new markets, you will also have the opportunity to network and build partnerships with others involved in culinary tourism.
Universal Design Workshop
Thursday, November 21st – 9:00am- 1:00pm
Friday, November 22nd – 9:00am – 1:00pm
CLICK HERE For more information about the workshop and to register.
DESTINATION BC WORKSHOPS
Grow with Google – October 29th, 9:00am – 2:00pm at Penticton Lakeside Resort
The Grow with Google Program is on a mission to help small businesses grow and succeed online.
This program includes three informative workshops designed for small business owners featuring many free Google tools and resources to help you succeed in the digital world. As a program partner, Destination BC is working with the Regional DMOs to bring these workshops to a community near you.
FREE – Registration deadline is October 22 – Seating is limited, so register early.
Questions? Email IndustryDevelopment@DestinationBC.ca.
SuperHost is a suite of quality customer service training courses for front-line employees. It offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.
2019 SuperHost Workshops are now completed, 2020 schedule will be released in February.
Please note that each course is limited to a total of 8 participants, so we kindly request that no more than 2 per organization register for any one workshop. Lunch will be provided.
For more information or to register for a SuperHost training, please contact Karen Davy.
Becoming SuperHost certified:
- Leads to greater customer satisfaction
- Helps solve customer problems in a professional manner
- Boosts confidence and knowledge
- Contributes to a happier, more productive workplace; and
- Increases revenue and business bottom line!
2020 TRUE PENTICTON TOURISM EXPO
Saturday April 18th 12:00 noon – 4:00pm
Penticton Lakeside Resort
Our annual tourism expo is a great opportunity for our members to get some face time with locals and visitors and let them know about the incredible experiences that are on offer for coming tourist season.
BC WINE SERVER FREE ONLINE COURSE
Developed by Okanagan College, the BC Wine Institute and a host of friends and partners who feel as strongly about the industry as you do. This self-paced course takes about 1 1/2 hours to complete and is intended to help you better understand the places and people that make BC wine special and unique, so you can share your knowledge and enthusiasm for BC wine with guests to BC wine country.
BIOSPHERE SUSTAINABILITY ACCREDITATION
Biosphere is a Responsible Tourism System (RTS) certified by the Responsible Tourism Institute (RTI), an international accreditation body that maintains a Memorandum of Understanding with the United Nations Educational, Scientific and Cultural Organization (UNESCO), is affiliated to the World Tourism Organization (WTO), and is a member of the Global Sustainable Tourism Council (GSTC).
The system is aligned with the United Nations 17 Sustainable Development Goals (SDG’s) and the Paris COP21 Accord to fight Climate Change. It is also aligned with the requisites and recommendations for certification of the World Charter on Sustainable Tourism +20.
The system offers a holistic approach to sustainability in which all distinctions associated with different aspects of sustainability (corporate social responsibility, service quality, environmental management, etc.) are integrated.