Employment Opportunities

• Be in the know and become part of Penticton’s vibrant tourism scene with our in-depth training, familiarization tours & experiences.
• Meet visitors from near and far and help them make the most of their South Okanagan adventure.
• Work with a friendly, welcoming team in a dynamic tourism environment.

• Be the face of Penticton: Greet visitors with energy and share your insider tips on local attractions, events, dining, and hidden gems.
• Plan unforgettable experiences: Assist guests with accommodations, tours, and general questions to ensure a seamless visitor experience.
• Guide with confidence: Provide clear directions and knowledgeable advise of local and regional routes.
• Keep info fresh: Research and update Visitor Centre resources to keep our information current and accurate.
• Show off our space: Maintain well-stocked, organized brochure racks and eye-catching retail displays.
• Handle transactions like a pro: Process sales using Square POS and complete daily cash-outs with accuracy.
• Track the impact: Collect visitor statistics and assist with reporting to support tourism insights and planning.
• Create a welcoming environment: Keep the Visitor Centre & Gift Shop clean, tidy, and inviting inside and out.
• Take the show on the road: Set up and run our Mobile Visitor Centre at local events, connecting with the community.
• Learn and grow: Gain hands-on tourism industry experience working alongside the Visit Penticton team.
• Pitch in wherever needed: Support other administrative and customer service tasks to keep the Centre running smoothly.

What You Bring:

We can teach the duties of this position but we can’t teach you to care, so please bring a friendly personality, a smile and a passion to make out guests visit to Penticton special.

• Customer-first mindset: Experience in hospitality, retail, or customer service with a passion for creating welcoming experiences.
• Local knowledge and pride: Familiarity with Penticton and the South Okanagan’s attractions, businesses, and experiences.
• Strong communication skills: Confident interacting with visitors from diverse backgrounds in a friendly and professional manner.
• Organized and adaptable: Ability to multitask, problem-solve, and stay positive in a fast-paced, seasonal environment.
• Dependability and Commitment: Punctual, reliable, and dedicated to delivering top-notch visitor experiences.
• Event-readiness: Valid BC Driver’s License, transportation for events, and ability to lift merchandise or work outdoors.

• Currently enrolled in, or experience within, hospitality, tourism, retail, or customer service Valid BC Driver’s License Must be legally entitled to work in Canada
• Availability for full-time seasonal shifts, including weekends and holidays

• Company events
• On-site parking
• Store discount